Shipping Policy

Domestic Shipping

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. However we endeavour to ship your order within 24 hours and same day if purchase finalised by 1pm AEST.
You will receive another notification when your order has shipped. 

We offer standard $9.95 flat rate shipping Australia wide and FREE standard shipping on orders over $120.
We offer Express $14.95 flat rate shipping Australia wide and FREE Express shipping on orders over $250.

International Shipping

We offer international shipping. Shipping charges will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Hello Coucou is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5-7 days of receiving your shipping confirmation email, please contact us at info@hellocoucou.com.au with your name and order number, and we will investigate it for you.

Shipping to P.O. Boxes 

Yes, we do!